Delivery Driver Conduct Guidelines

Topic: Prohibited Conduct with Restaurant Workers or Customers

⭐ 1. Professionalism Always

✅ Treat restaurant staff and customers with courtesy, respect, and patience.
✅ Do not use offensive, vulgar, or discriminatory language under any circumstance.


⭐ 2. No Harassment or Inappropriate Behavior

✅ Absolutely no harassment — verbal, physical, or visual — toward restaurant staff or customers.
✅ Avoid unwanted jokes, comments, or physical contact.
✅ Do not engage in flirtation or personal conversations that make others uncomfortable.


⭐ 3. Zero Tolerance for Aggressive Behavior

✅ Never yell, argue, or threaten a restaurant worker or customer.
✅ If a problem arises (e.g., order delay, missing items), handle it calmly or escalate to dispatch/management.


⭐ 4. No Soliciting or Asking for Favors

✅ Do not request free food, drinks, or personal discounts from restaurant staff.
✅ Avoid asking customers for tips outside official channels.


⭐ 5. Respect Boundaries

✅ Do not enter restricted restaurant areas without permission.
✅ For deliveries, only enter a customer's home when explicitly invited and when it is necessary to complete the delivery (and allowed by company policy).


⭐ 6. No Retaliation

✅ If you feel disrespected by a customer or restaurant worker, never retaliate.
✅ Report incidents through the proper company reporting channels.


⭐ 7. Follow Local Laws & Company Policies

✅ Do not engage in illegal activity on the job, including theft, vandalism, or intoxication.
✅ Follow all health & safety rules when handling food.


📌 Key Reminder:

Your behavior reflects on the company (Delivery Support Network, Inc. & All Stars Delivery), the restaurant, and yourself. A single bad interaction can harm relationships, cost partnerships, and lead to loss of work.