🚦 On-Time But Off-Base:
Uber Eats’ New Metric Puts Tampa Drivers in a Bind

Clocked In, Boxed Out:
Advocacy Spoken Word by Delivery Support Network, Inc.
Tax-Exempt Nonprofit: 501(c)(3) EIN: 39-2884897

Uber Eats has quietly rolled out a pilot “on-time rate” metric in select markets—including Tampa Bay—as part of its evolving Uber Eats Pro program. The goal? Reward drivers who complete pickups and drop-offs within the app’s estimated time. The reality? A system that penalizes drivers for delays they can’t control and pressures them into unsafe driving decisions.

Step into the spotlight with us as we share a spoken word story born from the streets of Tampa, Florida—where delivery drivers face a new metric that’s anything but fair. Press the Next Button to continue

Next