🚚 Delivery Driver Problem-Solving Guide

Smart Solutions for Real-World Scenarios

⭐ 1. 🏠 Can't Find the Address

Scenario: GPS says you've arrived, but the house number is missing or obscured.

Solution:
✅ Check mailbox numbers or nearby homes for clues.
✅ Call or text the customer if contact info is available.
✅ Use satellite view in your map app to spot landmarks.
✅ Mark the issue in your delivery app for future reference.


⭐ 2. 🔒 Gated Community or Locked Building

Scenario: You arrive but can’t get past a gate or secure entry.

Solution:
✅ Look for a call box or intercom system.
✅ Contact the customer for gate code or access instructions.
✅ Ask a resident or security guard for help.
✅ Document the delay in your app to avoid penalties.


⭐ 3. 🧊 Food Spill or Damaged Package

Scenario: An item leaks, spills, or gets crushed in transit.

Solution:
✅ Take a photo for documentation.
✅ Notify the customer and support team immediately.
✅ Offer to return to the restaurant or depot if policy allows.
✅ Keep cleaning supplies in your vehicle for quick cleanup.


⭐ 4. 🕒 Late Delivery Due to Traffic or Weather

Scenario: You're running behind and the customer is getting impatient.

Solution:
✅ Send a quick update via app by text.
✅ Use alternate routes or traffic apps to reroute.
✅ Stay calm and courteous—most customers appreciate transparency.
✅ Log the delay reason in your app if required.


⭐ 5. 🐕 Aggressive Pets or Unsafe Conditions

Scenario: A loose dog or unsafe yard makes drop-off risky.

Solution:
✅ Stay in your vehicle and contact the customer.
✅ Request they secure pets or meet you outside.
✅ If unsafe, mark the delivery as undeliverable and report it.
✅ Trust your instincts—your safety comes first.


⭐ 6. 📦 Missing or Incorrect Items

Scenario: You realize an item is missing or wrong after pickup.

Solution:
✅ Double-check the receipt or order list before leaving.
✅ Contact the restaurant or depot immediately.
✅ Notify the customer and offer options if allowed.
✅ Keep a checklist system to avoid repeat mistakes.