🛍️ BEST PRACTICES FOR PICKING UP ORDERS
Whether you're grabbing takeout or shopping for groceries, how you handle the pickup sets the tone for the entire delivery.
🍽️ RESTAURANT / BUSINESS PICKUPS
✅ 1. Be Courteous & Professional
Always greet staff politely — you're representing yourself AND the team.
Be patient during peak hours and show appreciation for kitchen staff.
Dress clean and casual — no offensive attire or earbuds in both ears.
✅ 2. Confirm the Order Clearly
Check the customer's name and order number — especially if multiple orders are stacked.
Double-check special instructions (sauces, utensils, drinks).
Ask if the order is sealed and ready for transport.
✅ 3. Use Your Insulated Bag
Place food in your delivery bag immediately — keeps it hot/fresh and builds trust with staff.
Avoid placing food on the restaurant counter while you get situated — especially if it's crowded.
✅ 4. Stay Visible & Respectful
Don't hang around the front register or block lines.
If you're waiting, step aside or wait in your car if the app allows.
Never argue with staff — call app support if there's an issue.
🛒 GROCERY OR RETAIL SHOPPING
✅ 1. Shop Like It's Your Groceries
Check item quality — no bruised fruit, leaky containers, or torn packaging.
Watch expiration dates, especially on dairy and meats.
Bag frozen/cold items together for easier temperature control.
✅ 2. Communicate with the Customer
If an item is out of stock, message them with suggested replacements.
Be polite and concise — "Hi, they're out of oat milk. Would almond milk work?"
Let them know when you're finishing up and heading to checkout.
✅ 3. Keep Items Safe During Transit
Use insulated bags for frozen/refrigerated goods.
Keep fragile items upright (eggs, bread, chips).
Avoid placing heavy items on top of soft ones.
💡 BONUS TIPS
Use a checklist if you're juggling multiple items or orders.
Stay organized: keep drink trays, reusable bags, and sanitizer ready to go.
Maintain a calm, friendly attitude — even when things get busy.
🚀 Your Pickup = Their First Impression
Whether it's hot food or fresh groceries, your pickup style shows customers (and staff) that you're a pro who cares. Be sharp. Be safe. Be respectful. The 5-star ratings and tips will follow.